Troubleshooting Turtle Beach Headset Audio Issues

If you can't hear anything through your Turtle Beach headset, there are several possible solutions. First, check that your headset is charged, powered on, and updated. Next, ensure that your headset is properly paired with your console or device. If you're using an Xbox, go to Settings > Kinect & Devices > Devices & Accessories > Xbox One Wireless Controller > Volume and make sure Headset Mic is on. If you're on a PS4, hold down the PlayStation button and check the headset settings in the Accessories menu. You can also try adjusting the dials on your headset, performing a hard reset, or reconnecting your headset.

Check headset volume and sound output

If you can't hear anything through your Turtle Beach headset, there are several troubleshooting steps you can take to address the issue. Here are some detailed instructions focused on checking the headset volume and sound output:

Check the Headset Volume

Ensure that the volume on your headset is turned up to an audible level. On the left headphone of the Turtle Beach Stealth 600, there are two dials. Make sure the bottom dial, which controls the volume, is turned up. If it is turned down too low, it may cause the headset to turn off, resulting in no sound output. Adjust the volume dial to a comfortable level to ensure you can hear the audio clearly.

Check Sound Output Settings

Verify that the correct sound output settings are selected on your device. For example, on the Xbox One, go to Settings > General > Volume & Audio Output > Additional Options > Party Chat Output. In the Party Chat Output menu, select the "Headset" option to ensure chat audio is routed to your headset. Similarly, on the PlayStation 4, press and hold the PlayStation button to access the main menu, then navigate to Accessories and adjust the headset settings to output all audio to the headset. This ensures that both game and chat sounds are directed to your headset.

Check Console Settings

If you're using a console, ensure that the headset is properly paired with the console. On the Xbox One, press the Xbox/Home button on the controller to check if the console recognises the headset. Additionally, go to Settings > Kinect & Devices > Devices & Accessories > Xbox One Wireless Controller > Volume and ensure that the "Headset Mic" is set to "On". On the PlayStation 4, set the console mode switch to "PS4/PC". Then, navigate to Settings > Devices > Audio Devices, select "USB Headset" for both Input and Output Devices, and set "Output to Headphones" to "All Audio".

By following these steps, you can effectively check the volume and sound output settings for your Turtle Beach headset, helping to identify and resolve any audio issues you may be experiencing.

Update the headset

If you can't hear anything through your Turtle Beach headset, updating your headset may resolve the issue. Here's how to update your Turtle Beach headset:

Download the Turtle Beach Audio Hub

First, you'll need to download the Turtle Beach Audio Hub onto your PC or computer. Visit the Turtle Beach website at https://www.turtlebeach.com/audiohub to get the Audio Hub for Windows or macOS.

Connect your headset to your computer

Use a USB cable to connect your Turtle Beach headset to your computer. Ensure that you connect the headset and the transmitter to separate free USB ports.

Check for available updates

Open the Turtle Beach Audio Hub and check for any firmware updates. If an update is available, follow the on-screen instructions to install it.

Additional troubleshooting tips

If you're still experiencing issues with your Turtle Beach headset, here are some additional troubleshooting tips:

• Ensure that the volume dials on your headset are turned up. On the left headphone, there are usually two dials. Make sure the bottom dial is turned up, as turning it down too low can cause the audio to turn off.
• Try unplugging and replugging your headset. If you're using a console, unplug the console, wait a few minutes, plug it back in, and then re-pair your headset.
• Reset your headset to factory settings. If your headset isn't responding and shows a red light, you can perform a hard reset. Press and hold the 'Connect' and 'Mode' buttons for 20 seconds to restore the factory settings.
• Check for console settings. If you're using a PlayStation, ensure that your PlayStation is set to output all audio to the headset. You can access these settings by holding down the PlayStation button and navigating to the accessories options.

Check the headset is paired with the console

If you can't hear anything through your Turtle Beach headset, it could be that your headset is not paired with your console. Here are some detailed steps to check and ensure that your headset is paired correctly:

Step 1: Identify the Ports on Your Console

Start by locating the audio input and output ports on your console. These ports are typically found on the front or back of the console.

Step 2: Connect the Headset to the Console

Plug the main audio cable of your Turtle Beach headset into the audio output port on the console. This is usually a 3.5mm headphone jack. Ensure that the connector is securely plugged in.

Step 3: Adjust Console Audio Settings

Once the headset is connected, access the audio settings on your console and change the audio output to the headset. This will ensure that game and chat audio is routed through the headset instead of your TV or speakers.

Step 4: Adjust Headset Settings (if applicable)

Some Turtle Beach headsets have additional features such as customisable audio presets or microphone monitoring. These settings can usually be adjusted through the headset's companion app or via the console's settings menu. Refer to the user manual or instructions provided by Turtle Beach for guidance on adjusting these settings.

Step 5: Test the Headset

After connecting the headset and adjusting the settings, test it to ensure everything is working. Play a game or some multimedia content and check that the audio is coming through the headset. You can also test the microphone by speaking into it and checking for audio input on the console.

Step 6: Troubleshooting

If you are still unable to hear anything through your headset, try the following troubleshooting steps:

• Ensure that the headset cables are securely connected to the console.
• Check that the volume is properly adjusted on both the headset and the console.
• If using a wireless headset, make sure the batteries are charged or replace them if needed.
• Update the firmware of your Turtle Beach headset if an update is available.
• Try unplugging and replugging the headset into the console.
• Check for common pairing issues and resolve them (as outlined in the next section).

Common Pairing Issues

If you are experiencing pairing issues with your Turtle Beach headset, here are some common problems and their solutions:

• Bluetooth Connectivity Issues: Ensure that your headset is in pairing mode and that the Bluetooth device is in range. Check the battery power of both devices and remove any other nearby Bluetooth devices that may be interfering. Reset the connection by turning off and then re-enabling Bluetooth.
• Incorrect Password or PIN: When pairing with a new device, ensure that you enter the correct password or PIN to avoid connection issues. Refer to the user manual for the default password or PIN.
• Outdated Firmware or Drivers: Ongoing pairing problems could be due to outdated firmware or drivers. Visit the Turtle Beach website to check for updates and follow the instructions to update your headset.
• Interference from Other Wireless Devices: Move wireless devices further apart or turn off any unnecessary wireless devices to improve connection stability.
• Clear Device Pairing History: If your headset has been paired with multiple devices, clear the pairing history on both the headset and the device you are trying to pair with. Refer to the user manual for instructions on clearing the pairing history.
• Perform a Hard Reset: If all else fails, perform a hard reset on your headset to reset all settings to their factory defaults, including pairing information. Refer to the user manual for instructions on performing a hard reset.

By following these steps, you can ensure that your Turtle Beach headset is paired correctly with your console and troubleshoot any potential issues.

Check the headset is charged and powered on

If you can't hear anything through your Turtle Beach headset, there are several troubleshooting steps you can take to resolve the issue. One of the most important things to check is whether your headset is charged and powered on. Here are some detailed instructions to guide you through this process:

Check the Charging Status:

• Locate the charging port on your Turtle Beach headset. This is usually a micro-USB or USB-C port, depending on the model.
• Connect the charging cable to the headset and ensure it is firmly inserted.
• Plug the other end of the charging cable into a power source, such as a USB adapter or a computer.
• Look for a charging indicator on the headset, often an LED light. A flashing or solid light indicates that the headset is charging or fully charged.
• Allow the headset to charge for at least 30 minutes before proceeding to the next step.

Power On the Headset:

• Once your headset is charged, locate the power button. This is usually on the bottom or side of the headset.
• Press and hold the power button for a few seconds to turn on the headset. Release the button once you see a power indicator light or hear a beep.
• Ensure that the headset is fully booted up. This may take a few seconds, and you may see a flashing light during this process.
• If your headset has a volume dial, make sure it is turned up sufficiently. Try adjusting the volume to a comfortable level.

Check Battery Status:

• Some Turtle Beach headsets have a battery status indicator, which can be helpful in determining if your headset is charged.
• Look for an LED light or a small screen that displays the battery level.
• If your headset has a low battery, be sure to charge it adequately before attempting to use it.

Try a Different Power Source:

• If your headset doesn't seem to be charging, try using a different USB cable to ensure the issue isn't with the cable itself.
• Additionally, test the headset with a different power source, such as a different USB port or wall adapter, to ensure the initial power source is functioning properly.

Remember that a lack of audio could be due to various factors, so it's important to systematically go through each troubleshooting step. By ensuring your Turtle Beach headset is adequately charged and powered on, you can narrow down the potential causes of the issue and increase your chances of a successful resolution.

Reset the headset

If you can't hear anything through your Turtle Beach headset, it may be time to reset your headset. Resetting your headset can solve most problems, and it's easy to do.

First, make sure your console or PC is turned off. Then, press and hold the 'Connect' and 'Mode' buttons on your headset for 20 seconds. This will restore the factory settings on the headset. If your headset has a 'Power' button instead of a 'Connect' button, press and hold the 'Power' and 'Mode' buttons for 20 seconds.

Make sure you don't release the buttons too early. Holding the buttons down for too long is better than not holding them long enough. If the LED light stays red, try the process again. This "long press" should force the headset to power off, regardless of its current state.

Once your headset has powered off completely, press the power button to turn it back on as normal. Check if you're still experiencing the same problem. If you are, you may need to try a different solution, such as updating or reconnecting your headset.

If you're using a Stealth 600 Gen 2 Xbox headset, you can also try plugging it into a computer and using the Turtle Beach application to reset it. Plug the USB receiver and the headset into the computer, and follow the instructions in the application to reset your headset.

Frequently asked questions